System
Jira, Microsoft Entra ID
App: User Profiles for Jira (Microsoft Attributes Sync)
Short Description
Provide full visibility of user attributes in Jira issues and let teams use them in automations to trigger notifications, approvals, or other workflow actions.
Challenge
Project teams need context about task owners and reporters to act quickly. Missing user details in Jira means communication is manual, approvals are delayed, and urgent tasks can be blocked. By making user attributes available for Jira automations, teams can configure notifications, approval requests, or other triggers based on attributes like location, manager or department.
Actors
👩💼 Lara – Project Manager
👥 Joanna – Team Lead
🛠️ Taylor – IT Admin
Actors’ Goals
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Lara (Project Manager): Wants to ensure critical tasks are escalated automatically to the right manager without manual follow-ups.
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Joanna (Team Lead): Wants to create automations that use user attributes to notify, comment, or escalate tasks as needed.
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Taylor (IT Admin): Wants to synchronize Microsoft Entra ID attributes in Jira so teams can reliably use them in workflow automations.
Use Case Scenario (step-by-step)
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Lara creates a new project task in Jira and assigns it to a team member.
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The issue displays reporter and assignee information, including manager, department, job title, and location, synced automatically from Microsoft Entra ID.
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The team configures Jira automations to use these attributes. For example:
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Notify the manager automatically when task priority changes from “Urgent” to “Critical.” Add a comment or create a subtask for a specific department when a task is updated.
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When a task property changes, Jira automation references the synced attributes to execute the configured actions.
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The relevant stakeholders are notified, approvals are requested, or other workflow steps happen without manual intervention.
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The task progresses smoothly, and delays caused by missing information or manual follow-ups are eliminated.
Outcome
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Teams can use Microsoft Entra ID attributes in Jira automations to trigger notifications, approvals, or other actions as needed.
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Project managers and team leads have complete visibility of user details directly in Jira.
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Faster task execution, improved collaboration, and more efficient cross-department workflows for the company.