System
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Jira Cloud
Short description
Receive automatic alerts in Jira when assigning an issue to a team member who is out of office, preventing delays and ensuring tasks are assigned to available colleagues.
Challenge
Assigning Jira issues to team members who are out of the office can lead to project disruptions and delays. The manual process of updating out-of-office statuses across multiple systems, such as Microsoft and Atlassian, not only consumes valuable time but also heightens the risk of errors.
Actors
👩💼 Lara – Project Manager
👨💻 Olga – Developer
Goals
Lara, the Project Manager, is focused on meeting her project deadlines and is determined to prevent any delays in the execution of project tasks.
Olga, the Developer, wishes to update her out-of-office information in a single system (Microsoft Outlook) and have it automatically synchronized with Jira. She prefers that no urgent issues be assigned to her during her absence.
Main Flow
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Olga got the flu and calls in sick for the week. She sets up an out of office status in Microsoft Outlook.
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Lara assigns a project task to Olga through Jira.
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Lara receives a pop-up notification on Jira indicating that Olga is out sick for the remainder of the week.
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Lara reassigns the Jira issue to another Developer.
Outcome
The integration of the Jira with Microsoft Outlook has resulted in a significant reduction in project delays stemming from unexpected absences. This integration automatically displays out-of-office statuses, ensuring better project management.
Additional Content
Handling of All-Day Absences in Out of Office Sync for Jira and Microsoft
Avoid Task Delays in Jira by Syncing Absence Data from Microsoft 365
Documentation
User Guide: Link
Admin Guide: Link