System
Confluence Cloud
Short description
Identify and contact the person responsible for a topic or project directly in Confluence using the enhanced Contact Person macro, eliminating the need to switch between systems.
Challenge
Team members often struggle to find the right person responsible for a topic or project. This can lead to delays, repeated questions via chat or email, and inefficient collaboration. Switching between multiple systems to gather contact details slows down workflows and creates friction.
Actors
👔 John – Employee
👩💼 Lara – Project Manager
💻 Rita – IT Support Specialist
Actors Goals
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John wants to contact the right person for a topic or project quickly, without leaving Confluence.
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Lara wants to assign tasks or request input from the correct expert without delays or system handoffs.
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Rita wants to ensure users have accurate and up-to-date contact information for responsible colleagues.
Use Case Scenario (step-by-step)
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John opens a Confluence page related to a specific project or topic.
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He uses the enhanced Contact Person macro, which displays the person responsible, along with their contact details, department, job position, and location.
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John contacts the responsible person directly via Confluence or assigns a related task.
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Lara checks the page to verify who is in charge of the topic or project and monitors progress.
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Rita ensures the displayed contact information is accurate and up to date, supporting seamless collaboration.
Outcome
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John can quickly find and contact the right expert without switching systems, saving time.
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Lara can assign and track tasks efficiently, improving project oversight.
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Rita ensures information accuracy, supporting smooth collaboration.
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Overall, team collaboration improves, project timelines shorten, and organizational efficiency increases.
Implementation Details
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Integrate User Profiles for Confluence with the company directory (e.g., Microsoft Entra ID) to keep user details current.
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Configure the Contact Person macro to display relevant attributes: contact info, department, job position, and location.
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Ensure the macro is accessible on all relevant Confluence pages.
Documentation
Atlassian Marketplace – User Profiles for Confluence
Documentation - Link