Communardo GmbH offers the following services for our paid apps available in the Atlassian Marketplace.
We will handle any enquiry within 24 hours. All services are fulfilled following our "best-effort" policy.
Opening times: Monday - Friday, 9 am – 5 pm (CET).
When will we be helping you?
Our business hours are Monday-Friday, 9 AM-5 PM CET/CEST.
Communardo will be closed on major German and Saxon holidays:
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Our support services include:
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Installation support
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Upgrade support
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Troubleshooting of Communardo apps
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Help with workarounds
The following services are not included in our support program and are therefore invoiced separately:
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Product training
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Support for clients not in possession of a valid product license or user contract
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Support for clients with apps not supplied by Communardo
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Support for clients experiencing problems with Confluence
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Help with Confluence versions no longer supported by Communardo apps
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Help with Confluence configurations created by the client and not supported by current versions of Confluence
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Enquiries concerning beta releases or products still in the development phase
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Help with problems caused by modifications to Communardo Enterprise Theme templates (if the client made those modifications)
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Language support for clients requiring help in languages other than German and English