Need help with your Communardo app?
Welcome! Let’s get you the right support as quickly as possible.
📍 Start here: quick self-help
Use these two entry points if you want to solve the issue yourself first:
📚 User Documentation & FAQs
Find setup guides, feature overviews, and FAQs for each app.
📩 Still need help? Raise a request!
👉 If you didn’t find what you need, our team is happy to help.
You can use this portal to:
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Report a problem or bug
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Ask a question about configuration or behavior
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Share an idea or feature request
🤝 Additional support for Solution Partners
Solution Partners receive additional enablement and resources:
👉 Visit our Partner Portal to:
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Learn more about our apps
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Access training material
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Use the Fast Lane for partner support
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Get promo codes and marketing resources
🚀 How fast will we help you?
We respond as quickly as possible. To make sure urgent cases are handled first, please set the severity level when you create your request.
|
Severity level |
Example impact (short) |
Initial response time during service hours |
|---|---|---|
|
Level 1 |
System down or critical business impact |
within 1 hour |
|
Level 2 |
Major limitation, no acceptable workaround |
within 4 hours |
|
Level 3 |
Limited impact, workaround available |
within 8 hours |
|
Level 4 |
Low impact, questions, minor issues or suggestions |
within 24 hours |
When raising a request, describe the impact on your users and business. This helps us assign the correct severity and support you faster.
🕒 When are we available?
Our support team is available during the following service hours:
Monday–Friday, 9:00–17:00 CET/CEST
We are closed on major German and Saxon public holidays, including, for example: