Viewtracker - Analytics for Confluence Data Center/Server
Viewtracker - Analytics for Confluence Data Center/Server
Breadcrumbs

Internal Training and Onboarding: User Behavior Insights for HR

aka. How to Spot and Support Disengaged New Hires Using Confluence

System

Confluence Data Center

Short Description

Track new hires' engagement with onboarding content in Confluence and identify knowledge gaps early, improving onboarding effectiveness and reducing ramp-up time.

Challenge

HR often struggles to assess whether new employees are actively engaging with onboarding content stored in Confluence. Without visibility into what’s viewed, skipped, or misunderstood, it’s challenging to identify who might need support. This can lead to slower onboarding, inconsistent knowledge acquisition, and delayed productivity.

Actors

👤 Alex – HR Manager
👔 John – Employee

Actors' Goals

Alex wants to ensure that new hires complete onboarding content and understand core policies and procedures. He wants to be notified or able to review reports when content is not accessed or time spent is unusually low.

John wants to onboard quickly and access all necessary documentation in one place, knowing HR can guide or follow up if anything’s unclear.

Use Case Scenario (Step-by-Step)

  1. John joins the company and receives a link to the "Onboarding Hub" in Confluence.

  2. He begins reviewing the onboarding content organized across several Confluence pages.

  3. Viewtracker tracks John’s page views, including the time spent on each page and the content viewed multiple times.

  4. Viewtracker automatically captures this data with no manual setup from Alex.

  5. Alex accesses the “Content Report” in Viewtracker and filters by John’s name using the new viewer search field.

  6. He exports the new “Viewers” report to see aggregated engagement metrics: times viewed, last viewed, and total time spent.

  7. Noticing that John spent very little time on the “Security & Compliance” section, Alex schedules a short follow-up session.

Outcome

For Alex (HR Manager):

  • Gains insight into new hire onboarding behavior.

  • Identifies disengaged or confused employees early.

  • Improves onboarding consistency across teams.

For John (New Hire):

  • Feels supported during onboarding.

  • Receives timely feedback if engagement is low.

  • Gains faster clarity on what’s important to review.

For the Company:

  • Accelerated onboarding process.

  • Reduced HR guesswork and repetitive follow-ups.

  • Higher confidence in compliance-related training completion.

Implementation Details

  1. Install Viewtracker on your Confluence instance.

  2. Ensure time tracking is enabled (enabled by default from July 2025).

  3. Set up an Onboarding Hub page linking to required reading materials.

  4. HR can access the Content Report in Viewtracker at any time.

  5. Use the search field in the Viewers list to find specific new hires.

  6. Export engagement reports for documentation or manager feedback sessions.

Documentation

Additional Content

https://community.atlassian.com/forums/App-Central-articles/How-to-Spot-and-Support-Disengaged-New-Hires-Using-Confluence/ba-p/3083494

https://community.atlassian.com/forums/App-Central-articles/Data-Confluence-Better-Decisions-A-User-Friendly-How-To/ba-p/3091358

https://www.bitvoodoo.app/blog/making-user-behavior-visible-for-smarter-content-decisions/

https://www.canva.com/design/DAGuh2PdQYU/XQJzrSkmL9jsHInJg9wFCA/edit?utm_content=DAGuh2PdQYU&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton

Atlassian Marketplace

Viewtracker – Analytics for Confluence Data Center